Inside-Out Sports Policies
Coupons and Discounts Policy
We welcome the use of coupons and discount codes that you may have received via our many promotional efforts. You may apply these codes when you check out and your discount will be displayed. Typically these coupons come with terms and some restrictions, such as only one coupon per order. Please note that these terms in our Coupons & Discounts Policy will apply as a complete list of exclusions and restrictions given that some of our manufacturers do not allow discounting on their products. They include, but are not limited to, all current model MAP priced products from: Asics, Brooks, BMC, Cervélo, Cycleops, Enve, Felt, Garmin, HED, Hoka, Ibike, Javelin, Kinetic, Mavic, Mizuno, Newton, Oakley, Orbea, Polar, Quintana Roo, Saris, Saucony, Scott, Specialized, SRAM, Stages, Trico, Wahoo, Xlab, and Zipp and all complete bikes unless explicitly stated otherwise on the coupon. These items should have notes stating so at the bottom of the product information and you will not see a discount applied to them in the shopping cart.
Coupons are also not valid for additional discount on packaged items already priced as promotions, in effect sold at a discount from regular price. If you believe your discount should apply to an item and it is not working, please contact Customer Service by phone at 1-888-343-6313 or by email at webstore@insideoutsports.com. You may also write us a note in the “Comments section” when you check out and we will contact you. Please note that at times Inside-Out Sports runs special promotions or discounts, the terms of which may exclude other discounts or loyalty points on items included in the special promotions.
Inside-Out Sports is also active with affiliates and as a sponsor to many clubs/teams, events and athletes all over the world. Our affiliate partners and sponsorships often include discounts for members of these clubs/teams and participants in the events. If you are interested in becoming an IOS partner or affiliate please see our IOS Partner Discount Program page in the Athlete’s Corner section for more information.
Customers can get discount codes by signing up to receive our Newsletters or by checking out our ever-changing Weekly Specials email promotions.
Return Policy
Thank you for your purchase! We hope your experience has been a good one and that you will not only shop with us
again, but recommend us to your friends. If by chance you’d like to return an item under our “No-Risk 14
day Return Policy”, please adhere to the conditions below.
Please note: For bikes and wheels, we will offer exchanges for other products but no refunds.
All items must be returned with the following and in brand new condition:
(*Indicates exceptions)- The original tags and warranty information if there is any
- A copy of invoice or receipt
- Manufacturer’s original packaging
- Written course of action desired (credit account, exchange, etc..)
Online Returns:
- Only items received or authorized within the 14 day period will be accepted.
- Customer is responsible for return shipping charges
- Any damaged products must be reported to Inside-Out Sports within two business days of receiving your package.
Running Shoes:
- Unused shoes may be returned within 14 days for full refund.
- *Worn shoes may be returned within 14 days for store credit or exchange ONLY.
- *Sales of shoes with a markdown price are final
Brooks, & HOKA Shoe Companies:
These companies have an extended warranty/satisfaction guarantee policy that we honor in place of our standard policy:
Bikes & Wetsuits:
*To assure proper sizing and customer fit guarantee, bikes and wetsuits can be returned within the 14-day window with prior arrangements made with Inside-Out Sports. Any damage or unreasonable wear on “test-driven” items will be charged to the customer at the discretion of Inside-Out Sports.
For bikes purchased online we recommend professional assembly and inspection prior to riding. We are not responsible for any damage done to bikes during assembly process.
Inside-Out Sports again thanks you for your purchase. We take great pride in providing our customers with the best products and services possible.
Mail Order Returns:
For Mail Order Returns, please return the item along with the Sales Receipt below to:
Inside-Out Sports
2002 Grisdale Ln.
Cary, NC 27513
Attn: Mail Order
For In Store Returns, simply go to one of our retail locations during normal business hours.
Price Matching Policy
Inside-Out Sports is the Triangle’s premier specialty running store and the East Coast’s largest and most complete triathlon shop. We take pride in the fact that we specialize only in running and triathlon. This unique focus gives us the opportunity to cater to the needs of these athletes, a job we’ve been perfecting for over 20 years. Our excellent rapport with vendors has allowed us to maintain a large, cutting edge inventory to satisfy the needs of the most discerning customers.
Our main goal is our customer’s (YOUR) satisfaction. If you find a better price from another retailer we would like the opportunity to match that offer. Simply provide us with a documented offer (email, fax, national print ad, or link to their website) and we will verify the lower pricing. Then, once we can confirm that this dealer has the same product(s) and/or sizes in stock, we’ll match their offer.
You can place your order with us either through our website or by calling our toll free number (888-343-6313). For online orders, please let us know where you found this offer using the comments area of our online order form.
We reserve the right to refuse to price match at our sole discretion. Let us know if you have any questions, and remember that we’re here to offer you the best service possible.
Discount ID Policy
Inside-Out Sports will not be able to extend any special group related pricing or discounts to any individual without a valid club membership card. From this date forward members of clubs and organizations registered with Inside-Out Sports must present a valid club/organization card with a future expiration date.
Please understand that we offer discounts to a large number of groups, and it is just unfeasible for all of our employees to recognize or personally know which customers are members of a club or organization.
Furthermore, the discounts are partly designed to be a benefit for the members, and a reward for belonging to such groups. Consequently, it is important for the groups and organizations themselves that we require proof of membership; otherwise the benefit loses its meaning.
Finally, it is imperative that we track sales to the individual groups, since Inside-Out Sports offers additional benefits and even a cash back program (to non profit charity groups), based on yearly sales.
Please note that our system does NOT allow us to store discount codes attached to the customer information, and at the same time assign an expiration date. Because membership to the various groups changes often, we rely on the membership cards in order to offer the valid corresponding discounts.
Shipping Policy
Our minimum ground shipping rate is $6.95 per order regardless of how many items or the total $ value of your order. For oversized items and/or heavy items, the shipping rate may increase depending on the delivery address. Our standard oversized/heavy item shipping rate is $50.
“Free Shipping on Orders Over $50″only applies to domestic shipping within the Continental U.S. Does not include overweight/oversized item charge or bicycles. A $149 shipping charge applies to road bikes shipped in the continental US. Other bike type may be more. If your order contains overweight/oversized items we will contact you after the sale to let you know what the additional charge will be. Free shipping rates are for US orders within the 48 contiguous states. Restrictions may apply to bulky, long, or oversize items. International orders will incur additional shipping charges.
If you chose the Customer Pick-Up option you will be contacted once your order is processed and ready for pick-up. Please be advised that our online inventory incorporates multiple locations and your order won’t be ready until you are contacted. PLEASE WAIT UNTIL YOU ARE CONTACTED BY AN INSIDE-OUT SPORTS EMPLOYEE PRIOR TO PICKING UP YOUR ORDER.
If you have any questions about our shipping rates or policies please feel free to contact us on our toll free phone number 888-343-6313 or via email orders@insideoutsports.com.
Mail Order Fulfillment Policy
Products available for sale on our website may not be in stock at the time of order. You can still order the product online and we will fulfill that order as soon as we can receive product from out suppliers. We will try to fulfill all orders within two weeks - if it will take longer than that we will notify you about the projected fulfillment date.
Payment Policy
Inside-Out Sports accepts payment by Visa, MasterCard, American Express, Discover Network and Gift Card for purchases made online through this website. For purchases made at one of our physical store locations, we accept payment by Visa, MasterCard, American Express, Discover Network, Gift Card, Cash and Check. These policies may vary by location and are subject to change without notice. For our latest Payment Policy terms, visit this page or call us at 888-343-6313
Privacy Policy
This website is administered by Inside-Out Sports. The primary purpose of insideoutsports.com is to be a dynamic resource and business tool to help you create your future. We want you to feel secure when visiting our site and are committed to maintaining your privacy when doing so. The following provides an overview of how we protect your privacy during your visit.
What information do we gather?
Information on InsideOutSports.com is gathered in two ways: (1) indirectly (for example, through our site’s technology); and (2) directly (for example, when you provide information on various pages of insideoutsports.com). One example of information we collect indirectly is through our Internet access logs. When you access insideoutsports.com, your Internet address is automatically collected and is placed in our Internet access logs. We collect information directly from you in a number of ways, some of which we describe in this Privacy Statement. One way is through the use of cookies. Cookies are small files of information which save and retrieve information about your visit to insideoutsports.com – for example, how you entered our site, how you navigated through the site, and what information was of interest to you. The cookies we use identify you merely as a number. (If you are uncomfortable regarding cookies use, please keep in mind you can disable cookies on your computer by changing the settings in preferences or options menu in your browser.) We also collect information when you voluntarily submit it to us. Throughout our site, we provide the opportunity to register for an event or conference, order a white paper, or participate in an online survey. When we collect this type of information, we will notify you as to why we are asking for information and how this information will be used. It is completely up to you whether or not you want to provide it.
How do we use this information?
We analyze it to determine what is most effective about our site, to help us identify ways to improve it, and eventually, to determine how we can tailor insideoutsports.com to make it more effective. We may also use data for other purposes, which we would describe to you at the point we collect the information.
Will we share this with outside parties?
As a global organization, data we collect may be transferred internationally throughout Inside-Out Sports’s worldwide organization. We will not sell individual information and will share it only with our advisors. There will be other times when we need to share information. But again, before you submit any information, we will notify you as to why we are asking for specific information and it is completely up to you whether or not you want to provide it.
What about sensitive personal data?
We do not generally seek to collect sensitive personal data through this site. If we do seek to collect such data, we will ask you to consent to our proposed uses of the data. We may also collect some sensitive personal data incidentally. By providing us with unsolicited sensitive personal data, you consent to our using the data subject to applicable law as described in this Privacy Statement. The references to “sensitive personal data” are to the various categories of personal data identified by data privacy laws as requiring special treatment, including in some circumstances the need to obtain explicit consent. These categories comprise personal identity numbers, personal data about personality and private life, racial or ethnic origin, nationality, political opinions, membership of political parties or movements, religious, philosophical or other similar beliefs, membership of a trade union or profession or trade association, physical or mental health, genetic code, addictions, sexual life, property matters or criminal record (including information about suspected criminal activities).
Do we give you access to your information?
You are entitled to know whether we hold information about you and, if we do, to have access to that information and require it to be corrected if it is inaccurate. You can do this by contacting us via our webmaster.
What about data security?
We take appropriate steps to maintain the security of your data on insideoutsports.com. You should understand that the open nature of the Internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. That’s it in a nutshell. The short of it iswe are interested in maintaining your privacy and creating a valuable resource for you to use. If you have any questions now or during your visit, please contact us via our webmaster at webmaster.
Terms of Use Policy
By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.
Trademarks
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.
External links
External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
Warranties
The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
Disclaimer of liability
The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Conflict of terms
If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Severability
Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.